Envio e entrega

Everything you need to know about when and how your order will arrive. We ship worldwide, free and with tracking.

Delivery times

3 to 6 daysOrder processing (business days): quality control, preparation and packaging.
7 to 20 daysDelivery once the order has shipped (business days). May vary by country.
Free shippingWorldwide, with tracking included.
During busy periods such as Black Friday, the holidays or special promotions, processing may take a little longer. These times are estimates and may vary depending on carrier workload, weather or peak periods.

How it works

  1. You place your orderYou receive a confirmation email.
  2. We prepare itQuality control, customization if you chose it, and packaging (3 to 6 business days).
  3. We ship itWe email you the tracking link.
  4. You receive itBetween 7 and 20 business days after shipping, depending on the country.

Order tracking

Every order includes tracking. You will receive the link by email when your parcel ships, and you can also check it at any time on Track your order. Updates may take a few days to appear.

Shipping questions

Which countries do you ship to?

We ship worldwide, with free shipping and tracking. Prices are shown in your local currency.

What if my address is wrong or incomplete?

Please check your details carefully before paying. If the parcel is returned because of a wrong or incomplete address, failed delivery attempts or a refused delivery, reshipping is at the customer's expense.

My order is delayed

We are not responsible for delays caused by external factors such as inspections, carrier workload, extreme weather or peak periods. Even so, we will help you track and resolve any issue: write to us at contact@pasiondegrada.com.

It shows as delivered but I haven't received it

Ask your neighbours or people in your household and check with the local carrier. If it still doesn't turn up, write to us at contact@pasiondegrada.com and we will investigate it with you.

My order arrived damaged or defective

Write to us within 48 hours of delivery, with clear photos, at contact@pasiondegrada.com. Once we have checked it, we cover all costs and offer you a replacement or a full refund.

Can't find what you're looking for?Write to us and we'll help you with your order.
contact@pasiondegrada.com