FAQ

Your order goes through quality control, preparation and packaging: 3 to 6 business days. After that, delivery takes 7 to 20 business days (may vary by country), with free shipping and tracking.

During busy periods such as Black Friday, processing may take a little longer.

No. Shipping is free worldwide and includes tracking.

We ship worldwide, with free shipping and tracking. Prices are shown in your local currency.

When your order ships we email you the tracking link. You can also check it at any time on Track your order.

Updates may take a few days to appear.

Write to us as soon as possible at contact@pasiondegrada.com with your order number and we will look into it. The sooner you let us know, the easier it is.

Ask your neighbours or people in your household and check with the local carrier. If it still doesn't turn up, write to us at contact@pasiondegrada.com and we will investigate it with you.

Please check your address carefully before paying. If the parcel is returned because of a wrong or incomplete address, or because it was not collected, reshipping is at the customer's expense.

On every product page you will find the Size guide. If you have any doubts, write to us at contact@pasiondegrada.com and we will help you choose.

The fan version has a more comfortable cut for everyday wear. The player version has a slimmer fit, designed to look like the one worn on the pitch. Each shirt's page shows which version it is.

On the shirt's page choose Customize and enter the name and number. Customization is free. On some 26/27 shirts you will also see a preview.

Customized products cannot be returned.

If the model allows it, you will see the Add patches option on the product page, with the price of each one.

Yes. Our products come with the 3-year legal guarantee under Spanish law. If something arrives defective, write to us at contact@pasiondegrada.com with your order number and photos.

Add 3 shirts to your cart, you can mix teams and leagues, and the third one is free. With “Buy 3, get 5” you pay for 3 and receive 5 shirts. The discount is applied in the cart.

We give it to everyone who subscribes with their email. It gives you 5% off your first order: enter it in the discount field at checkout. It cannot be combined with “Buy 2, get 3” or “Buy 3, get 5”.

Cards (Visa, Mastercard and American Express), Apple Pay, Google Pay and Shop Pay. The available methods are shown at checkout.

Yes. Your data is encrypted (SSL) and payments are handled by PCI-DSS certified providers. We never store your full card details.

Yes. You have 14 calendar days from the day you receive your order. Write to us at contact@pasiondegrada.com with the subject “Return request – Order [number]” and include your name, order number, the item and the delivery date.

Within 3 business days at most, we will send you the instructions and the return address. Use a tracked shipping service and keep the receipt.

• Unused and in its original condition.
• In its original packaging.
• Customized products are not accepted.

Return shipping costs are paid by the customer, unless the product is defective, arrives damaged or the mistake is ours.

We refund within 14 days at most, once the item has been received and inspected (or with proof of shipment), to the same payment method.

Write to us within 48 hours of delivery at contact@pasiondegrada.com, with clear photos. Once we have checked it, we cover all costs and offer you a replacement or a full refund.